Orders & Shipping

The tracking says my order has been delivered, but I never received it

If you have delivery issues, please reach out to our customer service [email protected]

What can I do if my package hasn’t arrived or is missing?

Please email customer service [email protected].

How can I edit or cancel my order?

Please check your order status. In case your order hasn’t been shipped, you might be able to edit or cancel your order. Otherwise, please contact customer support [email protected].

I haven’t received a confirmation email

Please check your spam folder first. If you don’t find it there, you may have mistyped your email address or your payment may not have gone through. Please contact customer service for any more [email protected].

How can I track my order once it's placed?

Just after placing your order, you should receive an automatic confirmation email. Once your order has shipped, you’ll receive a notification email with your tracking information. You can use your tracking information to check the status of your orde

How much does shipping cost, and how will it take for my order to arrive?

We offer multiple shipping options;

Do you ship internationally?

We ship internationally. If your country is not part of our shipping destinations, contact our customer service ([email protected]) and we will look into our options. We offer FREE shipping from an order value of 50USD through postal route as wel

Where do I find my order invoice?

After successful payment, you will receive an order confirmation by e-mail, which contains a download button for your invoice at the end of the e-mail.